Booking Conditions of Seawind Travel

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us – the best group travelling offer with excellent  services. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

1. Deposit requirement

– You are required to pay a non-refundable deposit of at least 50% for your booking to be confirmed

2. Redeem Travel Vouchers

– You need attach your travel vouchers to our sales staff for redeeming as soon as possible or Bookings must be made at least two weeks in advance

– A booking confirmation with code will be sent to you

– Flights, visa (if use our visa approval letter) or others documents will be sent as soon as possible. Make sure that you will get all these documents before you travel

3. Cancellation or Amend policy:

– Redeemed vouchers will be not refunded or based on each voucher term

– Proceeded booking can be amended with a surcharge subject to available. Contact to merchant as soon as possible


 Seawind Travelcommits to provide you the detail of cancellation policy in case of bad weather in Halong Bay

Apply for Halong Bay 2 days 1 night over night on boat

  1. Guest get on bus and to Halong  harbor , and they have informed that they cannot get on boat and must get back Hanoi.

In this case Halong 2 day 1 night tour will be replaced by 1 night in Hotel in Hanoi  (in the same hotel or other hotel upon availability ) and 1 day Hoalu tamcoc tour or Halong 1 day tour on other date.

Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner

  1. Guest get on bus and to Halong harbor , and they have informed that cannot overnight on boat and only join 1 day Halong tour. kayaking or other services may not be used .

In this case 2 day 1 night Halong will be replaced by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon availability ) and 1 Hanoi City tour or Hoalu tamcoc on the other date

  Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner

  1. Our Guests are informed before starting the tour in the morning from Hanoi about the cancellation:

In this case 2 day 1 night Halong will be replace by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon availability ) and Hanoi food tour plus 1 day tour to Halong Bay or Hoalu tamcoc or City tour on other date

 Your meals will be arranged: 02 Lunch+ 1 Dinner+ 1 Breakfast

4. Not Included in the Vacation Price:

International Air Transportation tax; agricultural tax; any other taxes; security fee; airport taxes and fees; port taxes; passports; visas and vaccinations; tips to your driver, local guides, cruise ships; laundry; telephone; mini bar; alcohol, beverages, optional excursions; porterage at airports and train stations; travel protection; excess baggage fees; and all other items of a personal nature.

5. Participation:

For the benefit of everyone on your vacation, Seawind Travel reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.

6. Young Travelers:

Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special requirements regarding airline tickets for children, contact your airlines directly.

7. Smoking:

Smoking is not allowed on transportation that is exclusively provided by Seawind Travel

8. Visas and Passports:

All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling as many countries require blank pages. Multiple-entry visas are required for some vacations. You will need to check with your consulate to verify all requirements.

9. Accommodations:

The accommodations listed in the brochure or on the Web site are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead. These rooms will be allocated to couples. Please note that accommodation check-in times vary worldwide.

10. Holidays:

During local or national holidays or special events, on Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.


Seawind Travel is not liable for and accepts no responsibility for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident delay or irregularity occasioned to the Customer, whether caused by act, comission, negligence or otherwise, while undertaking a Travel Arrangement, using the Services or arising from any booking.


Seawind Travel recommend that the Customer insure themselves against loss of deposit, cancellation charges, medical expenses and loss of personal possessions, and any other foreseeable loss or expense.

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