Conditions of use

IMPORTANT INFORMATION: Please read carefully before booking.

In this booking form, the word “Company” refers to Seawind Travel. “Customer” means you, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the tour and who is listed on the Booking Form. The word “Tour” refers to the trip being booked by the Customer.
 

1. THE CONTRACT

A. Formation of the Contract

B. Termination of the Contract:

2. DEPOSITS & PAYMENT POLICY

A. Deposit and Payment

B. Change in Tour price

3. ALTERNATIVES

Whilst the Company shall do everything reasonably possible to provide the Customer’s tour itinerary as planned, the Company reserves the right to alter itineraries, transport and/or accommodation. In such cases, a one week prior written notification of the alterations shall be made to the Customer by the Company.

4. CANCELLATIONS

A. Cancellation by the Company

B. Cancellation by the Customer

C. Refund of Unused Services

5. FORCE MAJEURE

If as a consequence of “Force Majeure” (as defined below), the Company is obliged to curtail, alter, extend or cancel the Tour, the Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against the Company.

6. CUSTOMERS WITH SPECIAL NEEDS

(i) It shall be the Customer’s responsibility to disclose, prior to booking, to the Company any physical or mental condition of a member of his party which may be relevant.

(ii) The Company reserves the right to decline to provide the Tour for a person where, in the opinion of the Company, that Tour would be inconsistent with the special needs of that person.  No liability shall attach to the Company for the provision of an unsuitable Tour for any person where that person’s special needs have not been disclosed at the time of booking.

7. SPECIAL REQUESTS

(i) Special Requests (e.g. ground floor accommodation etc.) shall be communicated by the Customer in writing to the Company at the time of making the booking.  The Company shall use reasonable endeavours to fulfil such requests.  However, special requests cannot be guaranteed and do not form part of the Contract.  No liability shall attach to the Company for failure to comply with a special request. Special requests cannot be processed within X days of departure.

8. OBLIGATIONS OF THE CUSTOMER

(i) The Customer is obliged to check their travel documentation to ensure that the dates are correct and should notify the Company immediately of any errors or omissions

(ii) It is the responsibility of the Customer to ensure that their travel documentation is in order, e.g. passport and visa

(iii) Where the Customer does not arrive on the agreed date for the Tour, the Company is entitled to treat the Tour as having been cancelled by the Customer

(iv) The Customer agrees to abide by instructions given by Company crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with Crew instructions

(v) The Customer agrees to conduct himself in a proper manner so as to not to cause disturbance or offence to other holidaymakers.

(vi) Customer agrees not to damage accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of same.

9. COMPLAINTS

(i) If the Customer wishes to make a complaint in relation to a holiday, he should inform the Company’s representative at the location where the Customer is when the complaint arises, thereby giving the Company reasonable opportunity to rectify matters.

(ii) Notwithstanding the above, the Customer can notify the Company in writing using the feedback form not later than 30 days after his return to port of departure.  Any complaint received after this period will not be entertained.

(iii) The Customer may also email the Travel Consultant of the company at: bookingseawindtravel@gmail.com  

10. LIABILITY AND INSURANCE

A. Liability

B. Insurance

C. Dispute Settlement

If you wish to speak to us, please call our Reservation Center at ++84.4.3933 9694 and live chat during our business office hours (Weekday: 8.30 am – 5.30 pm, Saturday: 8:30 am – 12:00 noon, GMT+7)

 

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Hotlines/Viber/Wechat/Whatapp/Line 24 hours/7 days Customer Support +84. 914 258 053 (Mr. Tony Bui)

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